Kristen is known for providing leaders with immediate actionable tools and strategies to improve processes and team effectiveness. She is the current Director of Business Excellence for EAPC Architects Engineers, is a Certified Lean Six Sigma Black Belt, a Just Culture Champion, an Executive Coach, and a Change Management Practitioner. Over the last 18 years, Kristen has led Process Improvement initiatives in numerous industries—from healthcare to higher education and manufacturing to local government. She has coached hundreds of leaders toward successful change implementation and process improvement execution using team-based problem-solving and a culture of positive accountability. Her diverse industry experience offers a unique perspective on how industry-specific dynamics interact with business culture to impact a team’s success and stability. Kristen helps leaders identify and focus on what they can do with what they have by leveraging Lean and Six Sigma principles, understanding intrinsic motivation, and building a culture of continuous improvement.

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